Advanced Voice & IVR Solutions
Empower your business with Telebora's AI-driven contact center, designed to enhance customer engagement with intelligent automation and real-time insights.
Intelligent IVR
Automate customer interactions with AI-powered IVR that understands and routes calls based on customer needs. Personalize responses, reduce wait times, and provide self-service options.
- AI-driven call routing
- Self-service voice commands
- Multi-language support
Smart Call Routing
Ensure customers reach the right agent based on skills, language, or previous interactions. Reduce handling time and improve resolution rates.
- Skill-based call distribution
- Queue management with priority settings
- Real-time call monitoring
Call Recording & Transcription
Store, review, and analyze customer conversations to improve service quality, ensure compliance, and enhance agent training.
- Secure cloud storage
- Auto-transcription for easy analysis
- Sentiment analysis for insights
Real-Time Analytics
Gain valuable insights into customer interactions with live dashboards and in-depth reporting. Optimize operations with AI-driven recommendations.
- Call performance metrics
- Customer sentiment tracking
- AI-powered predictive insights
Outbound Auto-Dialer
Automate outbound calls with predictive dialing, reducing agent idle time and increasing call efficiency.
- Predictive, progressive & power dialing
- CRM integration for better targeting
- Scheduled follow-ups & reminders
Voicemail & Callbacks
Ensure customer inquiries are never missed with automated voicemail and scheduled callbacks.
- Voicemail-to-text transcription
- Automated callback scheduling
- Agent availability tracking